In a groundbreaking move towards ongoing evolution and bureaucratic simplification, Emirates Health Services (EHS) has revealed the launch of its pioneering virtual primary healthcare center, the “Digital Care Center.” Commencing services today, July 31, 2024, the center harnesses the latest technological innovations to deliver intelligent healthcare solutions for customers. This initiative reflects EHS’ commitment to developing cutting-edge digital healthcare services that enhance healthcare sector performance and elevate patient care quality.
The center offers patients the opportunity to receive medical consultations through video calls across multiple specialties via an integrated network that serves all Emirati adult citizens regardless of their geographic location. This ensures swift and efficient service delivery. Furthermore, the center features a unified and comprehensive electronic medical record linked to all primary healthcare centers, simplifying medical case monitoring and ensuring care continuity.
H.E. Dr. Essam Al Zarooni, Acting Executive Director of Clinical Services Sector at Emirates Health Services, emphasized that the launch of this groundbreaking virtual center underscores EHS’s ongoing commitment to meeting individuals’ needs and continuously enhancing its services to align with their aspirations. This initiative aims to elevate the healthcare system in the UAE, strengthen its position, enhance global competitiveness, and support the goals of the ‘We the UAE 2031′ vision. He emphasized EHS’ dedication to innovation across all healthcare and digital services, reflecting the directives of the visionary leadership to provide top-tier healthcare and ensure sector sustainability.
Dr. Kareema Alraesi, Director of the Primary Healthcare Department at Emirates Health Services, explained that the launch of the Digital Care Center is a testament to EHS’ dedication to enhancing technology utilization in delivering primary healthcare. The center strives to provide high-quality medical services through innovative and efficient means, enhancing patient experiences and ensuring convenient access to primary healthcare from any location.
The “Digital Care Center” specializes in offering innovative features that enhance the primary healthcare experience for patients. It provides easy appointment scheduling through digital channels, saving time and effort. The center also offers family medicine services, including health consultations to support patients’ wellbeing. Additionally, it features a prominent smoking cessation program that provides ongoing support and monitoring. Nutrition consultations are also available to help individuals make informed decisions about their diet and lifestyle, ensuring a comfortable and seamless patient experience.
The “Digital Care Center” aims to enhance the use of telemedicine services and reduce the carbon footprint. The center also contributes to shortening the time needed to obtain medical appointments and increasing customer satisfaction by providing exceptional and prompt healthcare services that boost patients’ confidence and improve the quality of healthcare provided to them.
